Remote support
Help on your screen, only with your permission.
When something needs fixing, we can connect to your computer securely with RustDesk. You see everything we do, and you can end the session at any time.
Step by step
How a session works
- 01 Get in touch Email hello@getitright.tech or book a call, and we’ll agree a time.
- 02 Open RustDesk First time? We’ll email you a short setup guide beforehand. It only takes a few minutes.
- 03 Share your code Read us the ID and one-time password shown in RustDesk. Nobody can connect without them.
- 04 Watch us work You see everything on screen. Close RustDesk whenever you like and the session ends.
Your safety
Remote access, kept on a short leash
Access to your computer is a big deal. These rules apply to every session.
- We only connect during a session you’ve agreed to, using the code you give us.
- Connections are encrypted and run through our own server, not a third-party service.
- We’ll never ask for your passwords, bank details or card numbers.
- Before we disconnect, we explain what we did.
A warning about scams
Scammers pretend to be IT support and ask for remote access. We will never call you out of the blue asking to connect. If anyone does, hang up and email us at hello@getitright.tech.
Only download RustDesk from rustdesk.com or the link in our setup guide.
Need help now?
Email hello@getitright.tech with “Urgent” in the subject and we’ll get back to you as soon as we can.